Virgin Media Business Outage

Posted: Thursday, 1 March 2018 @ 10:24

Many users of the broadband provided by Virgin Media were severely affected yesterday as Virgin rolled out an update for their Hitron CGNv4 routers which are known to have problems. Users with dynamic IP addresses were affected as soon as the update was applied. The Hitron router is also known to have problems with static IP addresses but this is not confirmed to be related to the current situation.

Not all customers were affected however as updates such as this are administered in waves, so Virgin must have cancelled the roll out as soon as they were made aware of the issue.

This router problem however is in addition to a major outage which left many users unable to connect for many hours yesterday. The problems started around lunchtime and continued into the evening for many business customers. Home users however have been safe from this outage.

Most of the country has been affected and many business customers have complained that they are losing money because of it. The cause of the outage may be due to an error with the database that is used to authenticate users onto the network. As of today, however Virgin Media seems to be fully up and running again.

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